Any customer who bought a product online, has the right to return this item. In Europe, online consumers have the right to cancel and return their order within 14 days. They don’t need to tell the retailer why they are returning the item. Here’s what you need to know about online returns in Europe:
Having the right to cancel and return a product that was bought online is one – on the consumers’ side at least – of the great advantages of shopping online.
If a customer wants to return something he bought online, he must tell the retailer he wants to cancel the purchase. The online retailer must then provide the customer with a model withdrawal form, but filling this isn’t necessary. Informing the retailer and sending back the product may happen at the same time. After informing the retailer, which should happen within 14 days after purchase, customers have another 14 days to return the product.
According to European laws, the online retailer must give the customer a refund within 14 days of receipt of their cancellation. Delaying the refund is allowed if the retailer hasn’t received the product or evidence of the return. The refund must include any shipping fees the customer paid when he made the purchase, except for when the customers specifically requested non-standard delivery, such as express delivery. Retailers are allowed though to ask for a return fee.
To make sure the item you have chosen fits correctly please follow our size chart or contact us at firstname.lastname@example.org if you have any questions regarding sizing.
We ship worldwide via DHL Express and other Postage companies.
Shipping is free for any order above €200.
Please provide your full name, address, email, and a valid phone number when placing your order.
We ask customers to please provide this information during checkout as it will prevent the package from getting lost.
Dodo Yogi is not responsible for any customs charges or local taxes due to international shipment. Please be advised on your countries regulations as payment of these duties may be necessary to release your order.
We do not ship to post office boxes. Please provide your full address and phone number.
When do you ship my order?
All orders are shipped during business days. Shipments do not operate over weekends & public holidays.
How do you ship my order?
We ship your order via DHL Express or other shipping companies
How long does shipping take?
Due to the current exceptional sanitary situation:
Shipping to Europe may take between 3 – 10 days.
Shipping to Asia, the US and Australia may take between 7- 15 days.
All prices are listed in euros
As we always strive to be better every day and we’d love to hear from you. So if you have any thoughts, comments, or suggestions kindly send us an email at email@example.com.